Posted on 25-10-2023

Dear Students,


There will be a scheduled maintenance on our Turnitin plagiarism detection system on 28 Oct 2023 (Sat) from 4.00pm to 4.30pm.

During the above-mentioned period, please refrain from using Turnitin system to submit your assignments as the services could be disrupted intermittently.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 01-08-2023

Dear Students,


A warm welcome to the new semester!

As a start, we encourage you to read the Start of Semester Updates from Learning Services to familiarise yourselves with the essential tools and apps you will need for your studies.

Should you have any technical enquiries, please contact us as follows:

Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 18-07-2023

Dear Students,


There will be a scheduled maintenance for our SUSS Zoom platform on 19 Jul 2023 (Wed) from 6am to 8am.

During the above-mentioned period, you will not be able to access our Zoom services at https://suss.zoom.us.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 17-07-2023

Dear Students,


There will be a scheduled maintenance on our Turnitin plagiarism detection system from 12 Aug 2023 (Sat) 10pm to 13 Aug 2023 (Sun) 6am.

During the above-mentioned period, please refrain from accessing Turnitin system to submit your assignments as the services could be disrupted intermittently.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 11-07-2023

Dear Students,


There will be a scheduled maintenance on our Canvas Learning Management System (LMS) on 20 Jul 2023 (Thu) from 12.05am to 4.05am.

Please refrain from using Canvas LMS (https://canvas.suss.edu.sg) during the above-mentioned period as some parts of LMS services could be disrupted intermittently.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 14-06-2023

Dear Students,


Please be informed that Learning Services (LS) Support helpdesk will be closed on 21 Jun 2023 (Wed) and 5 Jul 2023 (Wed) from 8.30am to 5.30pm for departmental work planning and cluster team bonding activities respectively.

During the closure, you may refer to our self-help LS support portal at https://lssupport.suss.edu.sg to access user guides and support resources.

Our helpdesk operation will resume the following day (Thurs) from 8.30am onwards.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 07-06-2023

Dear Students,


Please be informed that Learning Services (LS) Support helpdesk will be closed on 14 Jun 2023 (Wed) from 3.00pm to 5.30pm for an internal dialogue session.

Our helpdesk operation will resume the following day (15 Jun 2023) from 8.30am onwards.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 06-06-2023

Dear Students,


Jan semester 2023 courses will be removed from your Canvas account by 14 Jul (Fri) 2023 at 11.59pm.

If you need a reference of the learning materials and assessments, please download a copy to your own computing device before the above-mentioned date.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 25-04-2023

Dear Students,



Our IT department, Campus IT Services (CITS), will be carrying system maintenance on 26 Apr 2023 (Wed) from 1am to 6am.

During the above mentioned period, you may not be able to login to Canvas Learning Management System (canvas.suss.edu.sg) and SUSS Backpack mobile app intermittently. You may like to avoid using these services during the maintenance.

When the maintenance is over but you still encounter difficulty with your login to Canvas or Backpack, please follow the following procedure to clear your browser cache and cookies:

1. On your computer, open Google Chrome.
2. At the top right, click ⋮.
3. Click More tools> Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 21-04-2023

Dear Students,



Learning Services (LS) Support helpdesk will be closed on next Tues, 25 Apr from 2.30pm to 5.00pm for a staff communication session.

Our helpdesk operation will resume at 5.00pm and in operation till 10.30pm.

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 31-03-2023

Dear Students,


There will be a scheduled maintenance on our Canvas LMS on 06 Apr (Thurs) from 1.05am to 3.05am.

During the above-mentioned period, you might not be able to access Canvas.suss.edu.sg intermittently.

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 28-03-2023

Dear Students,


Please be informed that with effect from 31 Mar 2023 (Fri), Learning Services (LS) Support helpdesk will be closed for 2 hours on every last Friday of the month from 3.30pm to 5.30pm for team bonding activities.

During the 2-hour closure, you may refer to our self-help LS support portal at https://lssupport.suss.edu.sg to access all user guides and support resources.

Our helpdesk operation will resume at 5.30pm and in operation till 10.30pm.

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 22-02-2023

Dear Students,


Learning Services (LS) Support will be closed on, 01 Mar (Wed) from 2.30pm to 5.30pm for a cluster event.

Our helpdesk operations will resume from 5.30pm onwards.

Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 02-02-2023

Dear Students,


Learning Services (LS) Support will be closed on next Thurs, 09 Feb from 11.30am to 2.30pm for an University event.

Our helpdesk operations will resume from 2.30pm onwards.

Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 31-01-2023

Dear Students,


Learning Services (LS) Support will be closed Thursday, 02 Feb from 11.30am to 2.30pm for a department event.

Our helpdesk operations will resume from 2.30pm onwards.

Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 18-01-2023

Dear Students,

A warm welcome to the new semester!

As a start, we encourage you to read the Start of Semester Updates from Learning Services to familiarise yourselves with the essential tools and apps you will need for your studies.

Should you have any technical enquiries, please contact us as follows:

Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 03-01-2023

Dear Student,

There will be a scheduled maintenance on our Turnitin plagiarism detection system on 15 Jan 2023 (Sun) from 1am to 9am..

During the above-mentioned period, you will not be able to access Turnitin system.

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Dear Student,

July semester 2022 courses will be removed from your Canvas account, from 16 Jan 2023.

If you need a reference of the learning materials and assessments, please download a copy to your own computing device before the above-mentioned date.

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 15-12-2022

Dear Student,

Learning Services (LS) Support will be closed this Fri, 16 Dec from 3pm onwards for our annual Dinner and Dance event.
Our helpdesk operations will resume on Mon, 19 Dec.

Hotline: 6248-9111
Email: lssupport@suss.edu.sg
Operating Hours (in Dec): Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 01-12-2022

Dear Students,

Learning Services (LS) Support will be closed on 7 Dec 2022 (Wed) from 11.30am to 4.30pm for an internal teambuilding event. Our helpdesk operations will resume from 4.30pm onwards.

Hotline: 6248-9111
Email: lssupport@suss.edu.sg
Operating Hours (in Dec): Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 22-11-2022

Dear Students,

In anticipation of the low service usage during the semestral lull period from Dec 2022 to Jan 2023, the operating hours for Learning Services (LS) support helpdesk will be revised as follows:

Mon to Fri: 8.30am to 5.30pm
Sat: Closed

We will resume our extended helpdesk operating hours when the new semester starts on 25 Jan 2023 (Wed).

Mon to Fri: 8.30am to 10.30pm
Sat: 8.30am to 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 07-11-2022

Dear Students,

Learning Services (LS) Support will be closed on Wed, 09 Nov from 11am till 2pm for a department event. Our operation will resume from 2pm onwards.

Hotline: 6248-9111
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 04-10-2022

Dear Students,

There will be scheduled system maintenance for iBookstore application (https://ibookstore.suss.edu.sg) and SUSS Backpack mobile app on 5 Oct 2022 (Wed) from 11.00am to 1.00pm.

During this period, you will not be able to access iStudyGuide (iSG) and eTextbook through Canvas, iBookstore and SUSS Backpack mobile app.


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 03-10-2022

Dear Students,

Learning Services (LS) Support will be closed tomorrow, 04 Oct (Tues) from 11am till 2pm for a department event. Our operation will resume from 2pm onwards.

*For technical matters related to Canvas, Virtual Class/Online Seminar (Zoom), Classroom Recording

Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm

For Self-Help, please visit https://lssupport.suss.edu.sg
For Wi-Fi issues, please contact Service Desk at 6248 9090
For account password issues, please email to mymailsupport@suss.edu.sg

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 05-09-2022

Dear Students,

I am pleased to share with you about the extension of Learning Services (LS) Support* operating hours, with effect from 12 Sep. On weekdays (Mon - Fri), the technical support service will be available till 10.30pm as opposed to the existing 7.30pm. On Saturdays, the operating hours will be extended till 5.30pm instead of the usual 1.00pm.

*For technical matters related to Canvas, Virtual Class/Online Seminar (Zoom), Classroom Recording

Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm

For Self-Help, please visit https://lssupport.suss.edu.sg
For Wi-Fi issues, please contact Service Desk at 6248 9090
For account password issues, please email to mymailsupport@suss.edu.sg

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 03-08-2022

Dear Students,

Learning Services (LS) Support will be closed on 26 Aug (Fri) from 8.30am till 7.30pm for our teambuilding event. Our operation will resume on the next working day, 27 Aug (Sat).

Should you have any technical enquiries, please contact us as follows:

Hotline: 6248-9111 (Option 2 followed by Option 1)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 7.30pm | Sat, 9.00am - 1.00pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 20-07-2022

Dear Students,

A warm welcome to the new semester!

As a start, we encourage you to read the Start of Semester Updates from Learning Services to familiarise yourselves with the essential tools and apps you will need for your studies.

Should you have any technical enquiries, please contact us as follows:

Hotline: 6248-9111 (Option 2 followed by Option 1)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 7.30pm | Sat, 9.00am - 1.00pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Dear Students,

Turnitin has scheduled a system maintenance from 13 Jul (Sat) 11.00pm to 14 Jul (Sun) 7.00am.

During this mentioned maintenance period, you will not be able to access Turnitin.

1. To view and download your submissions
2. To submit assignments


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 20-06-2019

Dear Students,

Learning Services Support will be closed on 26 Jun (Wed) for a teambuilding event.

Support service will resume on the next working day, 27 Jun (Thurs).

Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 1 followed by Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 7.30pm
	Sat, 9.00am - 1.00pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 19-06-2019

Dear Students,

In preparation for the upcoming Jul 2019 semester, courses from Jan 2019 semester will be disabled (not accessible) in Canvas, on 15 July 2019, Mon.

Should you need to keep a copy of your files in Canvas.suss.edu.sg, please download the required documents before the above-mentioned date.

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 29-04-2019

Dear Students,

Learning Services Support helpdesk will be closed on 29 Apr, Mon from 2.30pm to 5.00pm for a University event. Our services will resume from 5.00pm onwards.

Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps)

Hotline:	6248-9111 (Option 1 followed by Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 7.30pm
	Sat, 9.00am - 1.00pm

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 17-04-2019

Dear Students,

Learning Services Support helpdesk will be closed on 22 Apr, Mon from 12.00pm to 2.30pm for a department event. Our services will resume from 2.30pm onwards.

Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps)

Hotline:	6248-9111 (Option 1 followed by Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 7.30pm
	Sat, 9.00am - 1.00pm

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 09-04-2019

Dear Students,

Turnitin has restored their service.

You may start to submit your assignment.

The downtime period is from 08 Apr, 11.00am to 8.00pm.

Your school is also informed of the above.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 08-04-2019

Dear Students,

Turnitin is having a service disruption now.

You might encounter an error as shown below.

We have escalated the technical issue to the vendor for urgent resolution.

Your school is also informed and an update will be posted when Turnitin service is recovered.

https://www.dropbox.com/s/hbuhlfjarhs116w/503.jpg?dl=0

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 19-02-2019

Dear Students,

There will be a 15min scheduled system maintenance for Canvas LMS (http://canvas.suss.edu.sg) on 28 Feb (Thu) 2019 from 12.00am to 12.15am.

Please refrain from using Canvas LMS during the above-mentioned period.

We are sorry for the inconvenience caused.



Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 18-02-2019

Dear Students,

Turnitin has resolved the service degradation - http://turnitin.status.io.

Affected Date & Time: 15 Feb (Fri), 11.00pm to 16 Feb (Sat), 12.30pm.

You are able to submit your assignments now.

We have informed the Schools as well.

You might receive an update from the Schools regarding this technical incident about your assignment submission.



Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 15-02-2019

Dear Students,

There will be a scheduled maintenance for Microsoft Imagine (http://msimagine.suss.edu.sg/) on 19 Feb (Tues) starting from 8pm to 11pm.

You may not be able to access and download software during the above-mentioned period.



Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 18-01-2019

Dear Students,

A warm welcome to the new semester!

We have exciting initiatives rolled up for you. At the same time, there are important updates that concern you.

Please do take some time to read through via this link -
https://canvas.suss.edu.sg/files/2831175/download?download_frd=1

Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 1 followed by Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 7.30pm
	Sat, 9.00am - 1.00pm

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 16-01-2019

Dear Students,

Thank you for attending the Canvas Briefing during the Student Orientation on 12 Jan.

In the student orientation mobile app, there is a workshop registration icon, which you might have missed out.

Learning Systems & Application (LSA) department is pleased to inform you that we will be conducting hands-on workshops for our new SUSS students this coming Saturday, 19 Jan in the morning and afternoon.

Your attendance at the workshop is not compulsory. We encourage you to watch last semester briefing video and read through the comprehensive step-by-step user guide before deciding if you need to attend the workshop. https://lsc.suss.edu.sg/redirect/student/canvas/

The current semester briefing is also recorded and will be available shortly after the semester starts.

To register for the workshops, please proceed to the student orientation mobile app and click on Workshop Registration or use a web browser to navigate to https://lsc.suss.edu.sg/lsaworkshops/student

Closing date is on 18 Jan (Fri), 2pm. The details of the training venue will be sent by 18 Jan (Fri), before 6pm.

If you need technical assistance on the registration, please contact our friendly Learning Services staff.

Hotline:	6248-9111 (Option 1 followed by Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 7.30pm
	Sat, 9.00am - 1.00pm

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 21-11-2018

Dear Students,

In preparation for Jan 2019 semester, courses from Jul 2018 semester will be disabled in Canvas on 15 Jan 2019, Tuesday.

Should you need to keep a copy of your files in Canvas.suss.edu.sg, please download the required documents before the above-mentioned date.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 19-11-2018

Dear Students,

Pearson has alerted us to a system maintenance at their end.

Date: 24 Nov 2018 (Sat)
Time: 1.00pm - 9.00pm

During the above mentioned period, all Pearson digital products and platforms, including MyAccountingLab, MyFinanceLab, MyWritingLab and MyPsychLab will not be accessible.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 26-10-2018

Dear Students,

These rooms will be available for your revision between 03 Nov to 23 Nov, 8.30am to 10.00pm daily.

The period is inclusive of Sundays and Public Holiday.

Do note that the rooms will only be available till 6.30pm, on the last day, 23 Nov.


Thank you
On Behalf of Resource and Scheduling Department

Posted on 24-10-2018

Dear Students,

Turnitin has scheduled a 30 min system maintenance on 28 Oct 2018 (Sun) from 5.00pm to 5.30pm.

You will not be able to access Turnitin including submission of your assignment during this period.

Please refrain from submitting assignments during this 30 min time slot.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 15-10-2018

Dear Students,

Turnitin has resolved the technical issue and restored the service.
https://twitter.com/TurnitinStatus

Reported downtime
15 Oct (Mon) 11.25am - 2.15pm

Turnitin assignment submission is working now.

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 15-10-2018

Dear Students,

Turnitin is having a service interruption and you might encounter an error during the submission of your assignment..
https://twitter.com/TurnitinStatus

We will provide an update when Turnitin is up and running.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 20-09-2018

Dear Students,

Thank you very much for your patience while the vendor resolved the issue on the availability of recordings within Virtual Class (Zoom).

We are pleased to inform you that the issue is resolved and recordings have been available as of 18 Sep (Tue) 1.30pm.

We have verified that all students are able to view the recordings now.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 19-09-2018

Dear Students,

Learning Services Support helpdesk will be closed today from 11.30am to 2.30pm for a department event. Our services will resume from 2.30pm onwards.

Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps)

Hotline:	6248-9111 (Option 1 followed by Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 7.30pm
	Sat, 9.00am - 1.00pm

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 18-09-2018

Dear Students,

Turnitin has resolved the technical issue and restored the service.
https://twitter.com/TurnitinStatus

Reported downtime
17 Sep (Mon) 8.30am - 18 Sep (Tues) 1.23am

Access to Turnitin and submission of assignment are working now.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 17-09-2018

Dear Students,

Thank you for the feedback on the recordings for Virtual Class (Zoom).
We have verified that all students are unable to view the recordings.
The vendor has been alerted to fix the issue.

An update will be provided when the vendor has resolved the issue.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 17-09-2018

Dear Students,

Turnitin is having a service interruption and you might encounter an error during the submission of your assignment.
https://twitter.com/TurnitinStatus

We will provide an update when Turnitin is up and running.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 31-08-2018

Dear Students,

We have received feedback about a system error message while submitting TurnItIn assignments.

We have escalated the issue to the software vendor.

Meanwhile, please follow the steps in this PDF (https://www.dropbox.com/s/00vh7u50exz1k6f/Turnitin_Assignment_Issue.pdf?dl=0) to submit your TurnItIn assignment.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 12-09-2018

Dear Students,

There will be a scheduled maintenance for Turnitin on 22 Sep (Sat), 11.00pm to 23 Sep (Sun), 5.30am.

You will not be able to access Turnitin, including submission of your assignment, during this mentioned maintenance period.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 31-08-2018

Dear Students,

We have received feedback about a system error message while submitting TurnItIn assignments.

We have escalated the issue to the software vendor.

Meanwhile, please follow the steps in this PDF (https://www.dropbox.com/s/00vh7u50exz1k6f/Turnitin_Assignment_Issue.pdf?dl=0) to submit your TurnItIn assignment.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 20-08-2018

Dear Students,

Due to the cancellation of the internal event, Learning Services Support helpdesk will remain operational on 31 Aug 2018 (Fri) from 8.30am to 11.30am.

An announcement will be posted on the closure when the new date is confirmed.

Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps)

Hotline:	6248-9111 (Option 1 followed by Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 7.30pm
	Sat, 9.00am - 1.00pm

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 16-08-2018

Dear Students,

Learning Services Support helpdesk will be closed on 31 Aug 2018 (Fri) from 8.30am to 11.30am for an internal event. Our services will resume from 11.30am onwards.

Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps)

Hotline:	6248-9111 (Option 1 followed by Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 7.30pm
	Sat, 9.00am - 1.00pm

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 23-07-2018

Dear Students,

Term 2 courses will be available in Canvas on 13 Aug, by 5pm.
Please click HERE to view the course listing.

At the same time, we would like to invite you to join us for a Canvas hands-on workshop.
This workshop will help to build your confidence in the use of Canvas, especially for your assignment submission.

Date: 18 Aug
Time: 9.30am - 11.30am
To register, please click HERE

Please note that this workshop is not compulsory. Resources are available via https://lsc.suss.edu.sg/redirect/student/canvas/ to help you as well.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 20-07-2018

Dear Students,

Welcome to the new semester!

Learning Services would like to highlight important updates related to

1. Canvas
2. iStudyGuide
3. eTextbook
4. SUSS Library
5. SUSS Backpack
6. SUSS Online Courses
7. Virtual Class
8. Microsoft Imagine
9. Getting Technical Help

Please do take some time to read through via https://canvas.suss.edu.sg/files/2094536/download?download_frd=1

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 19-07-2018

Dear Students,

Learning Services Support helpdesk will be closed on 27 Jul 2018 (Fri) for the University's team building event.

Our helpdesk operations will resume on 30 Jul 2018 (Mon).

Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps)

Hotline:	6248-9111 (Option 1 followed by Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 7.30pm
	Sat, 9.00am - 1.00pm

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 17-07-2018

Dear Students,

The Term 2 part-time courses will be available in Canvas after 13 Aug (Monday).

Click HERE for the listing of all the Term 2 courses.

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 16-07-2018

Dear Students,

Thank you for attending the Canvas Briefing during the Student Orientation on 14 Jul.
If you have missed the briefing or need guidance on the use of Canvas, Learning Systems & Application (LSA) department is pleased to inform you that we will be conducting hands-on workshops for our new SUSS students this coming Saturday, 21 Jul in the morning and afternoon.

Your attendance at the workshop is not compulsory. We encourage you to watch last semester briefing video and read through the comprehensive step-by-step user guide before deciding if you need to attend the workshop as the seats are limited. https://lsc.suss.edu.sg/redirect/student/canvas/

To register for the workshops, please proceed to https://lsc.suss.edu.sg/lsaworkshops/student
Closing date is on 20 July (Fri), 12noon. The details of the training venue will be sent by 20 July (Fri), 6pm.

If you need technical assistance on the registration, please contact our friendly Learning Services staff.

Hotline:	6248-9111 (Option 1 followed by Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 7.30pm
	Sat, 9.00am - 1.00pm

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 29-06-2018

Dear Students,

There will be a scheduled maintenance for Turnitin on 10 July (Tues) 11pm to 11 July (Wed) 7am.

Please do not submit/retrieve your assignments (TMAs, GBAs and ECAs) during this maintenance period.

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 19-06-2018

Dear Students,

Learning Services Support will be closed on 28 Jun (Thurs) for a departmental team building event.

Our support services will resume the next day, 29 Jun (Fri).

Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps)

Hotline:	6248-9111 (Option 1 followed by Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 7.30pm
	Sat, 9.00am - 1.00pm

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 16-05-2018

Dear Students,

There will be a scheduled maintenance for Canvas LMS on 27 May (Sun) from 2.00am to 2.30am.

Canvas LMS services might be disrupted intermittently during the above mentioned period.

We are sorry for the inconvenience caused.

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 07-06-2018

Dear Students,

In preparation for Jul 2018 semester, courses from Jan 2018 semester will be disabled in Canvas on 16 Jul 2018, Mon.

Should you need to keep a copy of your files in Canvas.suss.edu.sg, please download the required documents before the above-mentioned date.

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 16-05-2018

Dear Students,

There will be a scheduled maintenance for Canvas LMS on 27 May (Sun) from 2.00am to 2.30am.

Canvas LMS services might be disrupted intermittently during the above mentioned period.

We are sorry for the inconvenience caused.

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 10-05-2018

Dear Students,

There will be a scheduled maintenance for Microsoft Imagine (http://msimagine.suss.edu.sg/) on 15 May (Tues) 7pm to 9pm.

Microsoft Imagine website will not be accessible during this mentioned maintenance period.

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 04-05-2018

Dear Students,

Learning Services Support will be closed on 9 May (Wed) from 12.00pm - 2.00pm for a department event.

Support services will resume after 2.00pm.

Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 1 followed by Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 7.30pm
	Sat, 9.00am - 1.00pm

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 23-04-2018

Dear Students,

In response to your feedback and suggestions for more spaces for examination revision, we are pleased to inform you that additonal seminar rooms will be available between 30 Apr and 25 May, from 8:30am to 10:00pm daily, including Sundays and Public Holiday (1 May 2018).

Do note that for 25 May, it will only be available till 6:30pm.

Please click HERE to see the details of revision rooms.

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 28-03-2018

Dear Students,

Learning Services Support will be closed on 10 and 11 Apr (Tues & Wed) from 12.00pm - 2.00pm for a university and department event.

Support services will resume after 2.00pm.

Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 1 followed by Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 7.30pm
	Sat, 9.00am - 1.00pm

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 02-03-2018

Dear Students,

Learning Services Support have received feedback that some of you are unable to see the "continue" button to complete your Turnitin assignment submission.

The screen capture here reflected that the "continue" button located at the bottom right of the page is not visible.

We have investigated and confirmed that the issue is tied to the computer screen resolution.

To work around the issue, please click here to watch a short video on how you can reduce your browser size.

Alternatively, you can also use your keyboard to reduce the browser size.

- For Windows PCs- press and hold the Control key (CTRL), then press minus (-) to reduce the Zoom percentage to 75% or lower

- For Mac- press and hold the Command key (the key besides space key), then press minus (-) to reduce the Zoom percentage to 75% or lower

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 26-02-2018

Dear Students,

There will be a scheduled maintenance for Turnitin on 17 Mar (Sat) 23:00:00 to 18 Mar (Sun) 05:00:00.

Please do not submit/retrieve your assignments (TMAs, GBAs and ECAs) during this mentioned maintenance period.

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 20-02-2018

Dear Students,

Learning Services Support will be closed on 01 Mar (Thurs) from 12pm - 2pm for a University event.

Support services will resume after 2pm.

Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 1 followed by Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 7.30pm
	Sat, 9.00am - 1.00pm

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 07-02-2017

We have lined up a series of monthly Canvas hands-on workshops to get started quickly with the use of the new Canvas LMS.

It would be prudent for you to spend your valuable time learning instead of struggling with the technical know-hows of the LMS.

Here is the outline of the Canvas workshop:
1. Access Canvas
2. Differentiate L01 & T01
3. Submit Turnitin Assignment
4. Submit Non-Turnitin Assignment
5. Retrieve Marked Assignments
6. View Grades

If you are interested, please sign up via this registration link:
https://lsc.unisim.edu.sg/lsaworkshops/student/

Part-Time Student User Guide for Canvas
https://s3-ap-southeast-1.amazonaws.com/unisim.elearning.documents.prod/LSA101/others/LSA101_Canvas_Part-Time_Student_Guide.pdf

Posted on 16-01-2017

Dear Students,

Thank you for attending the Canvas Briefing during the recent Student Orientation.

We will also be conducting a Canvas Hands On Workshop for new UniSIM students at the following date and time:

21st January 2017, 8.30am -9.30pm

21st January 2017, 3.30pm -4.30pm

The workshop is recommended for students who would like to have a guided hands-on experience on Canvas.

Your attendance at the workshop is not compulsory.

You can register for the workshop via http://learningservices.unisim.edu.sg/canvas-briefing-students.html

As we have limited seats for the workshop, the seats will be offered on a first-come first-served basis.

The details of the training venue will be sent by 20th January 2017.

*Note: We will be conducting re-runs of the Canvas Hands On workshops in the upcoming months and you are only required to attend one of the sessions (if you need a guided hand-on experience on Canvas)

Posted on 25-10-2023

Dear Associates,


There will be a scheduled maintenance on our Turnitin plagiarism detection system on 28 Oct 2023 (Sat) from 4.00pm to 4.30pm.

During the above-mentioned period, you will not be able to access Turnitin to download assignments and view similarity or AI detection reports.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 01-08-2023

Dear Colleagues,


A warm welcome to the new semester!

To enhance our students' digital learning experience at SUSS, Learning Services offers a suite of innovative tools and resources.

We encourage you to check out what services are available, and how you can leverage on these resources, in the Start Of Semester Updates for Associates.

Should you have any technical enquiries, please contact us as follows:

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 18-07-2023

Dear Associates,


There will be a scheduled maintenance for our SUSS Zoom platform on 19 Jul 2023 (Wed) from 6am to 8am.

During the above-mentioned period, you will not be able to access our Zoom services at https://suss.zoom.us.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 17-07-2023

Dear Associates,


There will be a scheduled maintenance on our Turnitin plagiarism detection system from 12 Aug 2023 (Sat) 10pm to 13 Aug 2023 (Sun) 6am.

During the above-mentioned period, you will not be able to access Turnitin to download assignments as well as review similarity reports.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 11-07-2023

Dear Associates,


There will be a scheduled maintenance on our Canvas Learning Management System (LMS) on 20 Jul 2023 (Thu) from 12.05am to 4.05am.

Please refrain from using Canvas LMS (https://canvas.suss.edu.sg) during the above-mentioned period as some parts of LMS services could be disrupted intermittently.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 14-06-2023

Dear Associates,


Please be informed that Learning Services (LS) Support helpdesk will be closed on 21 Jun 2023 (Wed) and 5 Jul 2023 (Wed) from 8.30am to 5.30pm for departmental work planning and cluster team bonding activities respectively.

During the closure, you may refer to our self-help LS support portal at https://lssupport.suss.edu.sg to access user guides and support resources.

Our helpdesk operation will resume the following day (Thurs) from 8.30am onwards.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 07-06-2023

Dear Associates,


Please be informed that Learning Services (LS) Support helpdesk will be closed on 14 Jun 2023 (Wed) from 3.00pm to 5.30pm for an internal dialogue session.

Our helpdesk operation will resume the following day (15 Jun 2023) from 8.30am onwards.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 25-04-2023

Dear Associates,



Our IT department, Campus IT Services (CITS), will be carrying system maintenance on 26 Apr 2023 (Wed) from 1am to 6am.

During the above mentioned period, you may not be able to login to Canvas Learning Management System (canvas.suss.edu.sg) and SUSS Backpack mobile app intermittently. You may like to avoid using these services during the maintenance.

When the maintenance is over but you still encounter difficulty with your login to Canvas or Backpack, please follow the following procedure to clear your browser cache and cookies:

1. On your computer, open Google Chrome.
2. At the top right, click ⋮.
3. Click More tools> Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 21-04-2023

Dear Associates,



Learning Services (LS) Support helpdesk will be closed on next Tues, 25 Apr from 2.30pm to 5.00pm for a staff communication session.

Our helpdesk operation will resume at 5.00pm and in operation till 10.30pm.

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 31-03-2023

Dear Associates,


There will be a scheduled maintenance on our Canvas LMS on 06 Apr (Thurs) from 1.05am to 3.05am.

During the above-mentioned period, you might not be able to access Canvas.suss.edu.sg intermittently.

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 28-03-2023

Dear Associates,


Please be informed that with effect from 31 Mar 2023 (Fri), Learning Services (LS) Support helpdesk will be closed for 2 hours on every last Friday of the month from 3.30pm to 5.30pm for team bonding activities.

During the 2-hour closure, you may refer to our self-help LS support portal at https://lssupport.suss.edu.sg to access all user guides and support resources.

Our helpdesk operation will resume at 5.30pm and in operation till 10.30pm.

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 22-02-2023

Dear Associates,


Learning Services (LS) Support will be closed on, 01 Mar (Wed) from 2.30pm to 5.30pm for a cluster event.

Our helpdesk operations will resume from 5.30pm onwards.

Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 02-02-2023

Dear Associates,


Learning Services (LS) Support will be closed on next Thurs, 09 Feb from 11.30am to 2.30pm for an University event.

Our helpdesk operations will resume from 2.30pm onwards.

Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 31-01-2023

Dear Associates,


Learning Services (LS) Support will be closed Thursday, 02 Feb from 11.30am to 2.30pm for a department event.

Our helpdesk operations will resume from 2.30pm onwards.

Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 18-01-2023

Dear Associates,

A warm welcome to the new semester!

To enhance our students' digital learning experience at SUSS, Learning Services offers a suite of innovative tools and resources.

We encourage you to check out what services are available, and how you can leverage on these resources, in the Start Of Semester Updates for Associates.

Should you have any technical enquiries, please contact us as follows:

Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 03-01-2023

Dear Associates,

There will be a scheduled maintenance on our Turnitin plagiarism detection system on 15 Jan 2023 (Sun) from 1am to 9am.

During the above-mentioned period, you will not be able to access Turnitin to download assignments and view similarity reports.


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 15-12-2022

Dear Associates,

Learning Services (LS) Support will be closed this Fri, 16 Dec from 3pm onwards for our annual Dinner and Dance event.
Our helpdesk operations will resume on Mon, 19 Dec.

Hotline: 6248-9111
Email: lssupport@suss.edu.sg
Operating Hours (in Dec): Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 01-12-2022

Dear Associates,

Learning Services (LS) Support will be closed on 7 Dec 2022 (Wed) from 11.30am to 4.30pm for an internal teambuilding event. Our helpdesk operations will resume from 4.30pm onwards.

Hotline: 6248-9111
Email: lssupport@suss.edu.sg
Operating Hours (in Dec): Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 22-11-2022

Dear Associates,

In anticipation of the low service usage during the semestral lull period from Dec 2022 to Jan 2023, the operating hours for Learning Services (LS) support helpdesk will be revised as follows:

Mon to Fri: 8.30am to 5.30pm
Sat: Closed

We will resume our extended helpdesk operating hours when the new semester starts on 25 Jan 2023 (Wed).

Mon to Fri: 8.30am to 10.30pm
Sat: 8.30am to 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 07-11-2022

Dear Associates,

Learning Services (LS) Support will be closed on Wed, 09 Nov from 11am till 2pm for a department event. Our operation will resume from 2pm onwards.

Hotline: 6248-9111
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 04-10-2022

Dear Associates,

There will be scheduled system maintenance for iBookstore application (https://ibookstore.suss.edu.sg) and SUSS Backpack mobile app on 5 Oct 2022 (Wed) from 11.00am to 1.00pm.

During this period, you will not be able to access iStudyGuide (iSG) and eTextbook through Canvas, iBookstore and SUSS Backpack mobile app.


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 03-10-2022

Dear Associates,

Learning Services (LS) Support will be closed tomorrow, 04 Oct (Tues) from 11am till 2pm for a department event. Our operation will resume from 2pm onwards.

*For technical matters related to Canvas, Virtual Class/Online Seminar (Zoom), Classroom Recording

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm

For Self-Help, please visit https://lssupport.suss.edu.sg
For Wi-Fi issues, please contact Service Desk at 6248 9090
For account password issues, please email to mymailsupport@suss.edu.sg

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 05-09-2022

Dear Associates,

I am pleased to share with you about the extension of Learning Services (LS) Support* operating hours, with effect from 12 Sep. On weekdays (Mon - Fri), the technical support service will be available till 10.30pm as opposed to the existing 7.30pm. On Saturdays, you will be able to continue to contact us from 8.30am - 5.30pm.

*For technical matters related to Canvas, Virtual Class/Online Seminar (Zoom), Classroom Recording

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm

For Self-Help, please visit https://lssupport.suss.edu.sg
For Wi-Fi issues, please contact Service Desk at 6248 9090
For account password issues, please email to mymailsupport@suss.edu.sg

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 03-08-2022

Dear Associates,

Learning Services (LS) Support will be closed on 26 Aug (Fri) from 8.30am till 7.30pm for our teambuilding event. Our operation will resume on the next working day, 27 Aug (Sat).

Should you have any technical enquiries, please contact us as follows:

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2 follow by option 2 again)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 20-07-2022

Dear Associates,

A warm welcome to the new semester!

To enhance our students' digital learning experience at SUSS, Learning Services offers a suite of innovative tools and resources.

We encourage you to check out what services are available, and how you can leverage on these resources, in the Start-Of-Semester Updates for Associates.

Should you have any technical enquiries, please contact us as follows:

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2 follow by option 2 again)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 21-06-2022

Helpdesk Closure for LSA Teambuilding

Learning Services (LS) Support will be closed on this coming Thurs, 23 Jun from 8.30am till 7.30pm for our teambuilding event. Our operation will resume on the next working day, 24 Jun (Fri).

Hotline: 6248-9111 (Option 2 followed by Option 1)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 7.30pm | Sat, 9.00am - 1.00pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 14-01-2022

Dear Associates,

A warm welcome to the new semester!

To enhance our students' digital learning experience at SUSS, Learning Services offers a suite of innovative tools and resources.

We encourage you to check out what services are available, and how you can leverage on these resources, in the Start-Of-Semester Updates for Associates.

https://canvas.suss.edu.sg/files/6638662/download?download_frd=1

Should you have any technical enquiries, please contact us as follows:

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2 follow by option 2 again)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 27-07-2021

Dear Associates,

There will be a scheduled system maintenance for our TurnItIn Plagiarism Detection service from 14 Aug 2021 (Sat) 11pm to 15 Aug 2021 (Sun) 1am.

During this period, you may not be able to access Turnitin plagiarism reports or download student assignments as the service could be disrupted intermittently.

We have also informed all students about this maintenance schedule.


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 30-06-2021

Dear Associates,

A warm welcome to the new semester!

To enhance our students' digital learning experience at SUSS, Learning Services offers a suite of innovative tools and resources.

We encourage you to check out what services are available, and how you can leverage on these resources, in the Start-Of-Semester Updates for Associates.

Should you have any technical enquiries, please contact us as follows:

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 18-11-2020

Dear Associates,

THE SUSS PODCAST IS HERE!

Featuring thought leaders, practitioners and voices in our industry and society to spark new conversations and thoughts about the way we relate, work and learn.

Listen now on suss.edu.sg/podcast, Apple Podcast, Google Podcast, Spotify, Stitcher and Soundcloud.
#SUSSPODCAST

Thank you

Posted on 22-09-2020

Dear Associates,

THE SUSS PODCAST IS HERE!

Featuring thought leaders, practitioners and voices in our industry and society to spark new conversations and thoughts about the way we relate, work and learn.

Listen now on suss.edu.sg/podcast, Apple Podcast, Google Podcast, Spotify, Stitcher and Soundcloud.
#SUSSPODCAST

Thank you

Posted on 17-07-2020

Dear Associates,

A warm welcome to the new semester!

To enhance our students' digital learning experience at SUSS, Learning Services offers a suite of innovative tools and resources.

We encourage you to check out what services are available, and how you can leverage on these resources, in the 'Start-Of-Semester Updates' via this link - https://canvas.suss.edu.sg/files/4721645/download?download_frd=1

A similar email will be sent to your students as well. You can check out their updates via this link - https://canvas.suss.edu.sg/files/4698813/download?download_frd=1

Should you have any technical enquiries, please contact us as follows:

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 09-07-2020

Dear Associates,

Canvas has scheduled a system maintenance on 22 July (Wed), 12.00 midnight to 12.30am.

During the above-mentioned 30 minutes, you might not be able to access and use Canvas.

Please avoid performing any critical tasks such as retrieval of assignments or uploading of files in the midst of the maintenance.


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 03-07-2020

Dear Associates,

Turnitin has scheduled a system maintenance on 01 Aug (Sat) 11.00pm to 02 Aug (Sun) 5.00am.

During the above-mentioned period, you will not be able to access Turnitin to view/download students' assignments or retrieve their similarity report.


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 10-06-2020

Dear Associates,

Panopto has scheduled an upgrade of their platform on 27 Jun, 1am to 4am.

You will not be able to access any classroom recordings during the above-mentioned period.


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 30-04-2020

Dear Associates,

Turnitin has scheduled a system maintenance on 02 May (Sat) 11.00pm to 03 May (Sun) 3.00am.

During the above-mentioned period, you will not be able to access Turnitin at all.

Taking this opportunity, we would also like to inform you that the timed online assignment (TOA) submission is via Canvas and not Turnitin.

Turnitin similarity report will only be available to the markers, within Canvas SpeedGrader.

For more information, please visit https://suss.force.com/lssupport/s/toaformarker-and-staff


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 29-04-2020

Dear Colleagues,

SUSS Turns 15! Share the Joy on Social Media

It's our 15 anniversary and we would love for you to be a part of it! Celebrate with us and you could receive a limited edition gift!

Make Your Mark with Facebook
Commemorate the occasion with the SUSS Facebook profile picture frame! Update your profile picture with the frame and post it with the hashtag #SUSS_15. Show off your SUSS passion and pride.
[Get the frame]

Take Part in the SUSS 15th Anniversary Giveaway
Show your love for SUSS on Facebook or Instagram for a chance to receive a limited edition anniversary gift. Simply be amongst the first 100 users to feature the hashtag #SUSS_15 on your posts and remember to change your Facebook post settings to public!
[Discover our 15th anniversary story]

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 28-04-2020

Dear Colleagues,

Turnitin has resolved the issue.

The downtime was from 27 Apr 11.17am to 4.40pm.

Students have been informed.


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 27-04-2020

Dear Colleagues,

Turnitin is having a technical issue where the submission webpage is not responding.

You might see this error - https://www.dropbox.com/s/n8bp61oaj5652rq/submisisonpageerror.jpg?dl=0

Turnitin is working to fix the issue and the status is available via https://turnitin.statuspage.io/

Students have been informed and we will provide you with an update when this technical issue is resolved.


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 20-04-2020

Dear Colleagues,

Thank you for your patience.

Turnitin has resolved the issue.

The downtime was from 20 Apr 9.30am to 1.50pm.

Students have been informed.


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 20-04-2020

Dear Colleagues,

Turnitin is having a technical issue whereby the submission webpage is not responding.

You might see this error - https://www.dropbox.com/s/73sp8hyg6srmmci/noresponse.jpg?dl=0

Turnitin is working to fix the issue and the status is available via https://turnitin.statuspage.io/

Students have been informed and we will provide you with an update when this technical issue is resolved.


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 29-01-2020

Wuhan Novel Coronavirus Advisory

Leave Of Absence (LOA)

To enhance protection of our university community against the Wuhan Novel Coronavirus infection, SUSS will be implementing a Leave of Absence (LOA) for students and staff/associates returning from Mainland China.

If you have returned from China from 14 Jan 2020, we request that you observe a 14-day LOA, monitor your temperature and stay away from the campus *.

Travel Declaration

All SUSS students and associates are to access the Student/Associate Portal to submit your travel declaration immediately, if you have not done so. A NIL return is required too.

Let's work together to support the national effort in containing the spread of the Wuhan Novel Coronavirus. Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 16-01-2020

Dear Associates,

A warm welcome to the new semester!

To enhance the student's digital learning experience at SUSS, Learning Services offers a suite of innovative tools and resources.

We encourage you to check out what services are available, and how you can leverage on these resources, in the 'Start-Of-Semester Updates' via this link - https://canvas.suss.edu.sg/files/4138341/download?download_frd=1

A similar email is send to your students as well. You might want to check out their updates via this link - https://canvas.suss.edu.sg/files/4138340/download?download_frd=1

Should you have any technical enquiries, please contact us as follows:

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 06-12-2019

Dear Associates,

Learning Services Support will be closed for various department and university events on these days.

1. 11 Dec (Wed) 11.30am - 2.30pm
2. 13 Dec (Fri) 5.00pm onwards
3. 16 Dec (Mon) 12.00pm - 2.00pm

For point 1 & 3, our service will resume after the closure.
For point 2, our service will resume on the next working day.

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 16-09-2019

Dear Associates,

Learning Services Support helpdesk will be closed on this coming Wed, 18 Sep, from 11.30am to 2.30pm for an internal event.

Our services will resume from 2.30pm onwards.

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 29-08-2019

Dear Associates,

Learning Services Support helpdesk will be closed on 06 Sep (Fri) from 3.00pm to 5.30pm for an internal event.

Our services will resume on 09 Sep (Mon).

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 02-08-2019

Dear Associates,

Panopto will perform an update to their system on 10 Aug (Sat), from 4.00am to 7.00am.

During the above-mentioned period, you will not be able to view and playback any classroom recordings in Canvas (classroom recordings located at the left menu of the course site).


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 19-07-2019

Dear Associates,

Canvas has scheduled a system maintenance on 25 Jul (Thurs), from 1.00am to 1.30am.

During this half an hour maintenance period, you might not be able to access Canvas. Please avoid using Canvas during this period.


Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 19-07-2019

Dear Associates,

SUSS will be having its teambuilding for all staff on next Fri, 26 July.
As such, Learning Services Support helpdesk will be closed.
Our services will resume on 29 July, Mon.

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 19-07-2019

Dear Associates,

A warm welcome to the new semester!

Learning Services has important information for you.

Please do take some time to read through via this link - https://canvas.suss.edu.sg/files/3383199/download?download_frd=1

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 21-06-2019

Dear Associates,

Turnitin has scheduled a system maintenance from 13 Jul (Sat) 11.00pm to 14 Jul (Sun) 7.00am.

During this mentioned maintenance period, these services will not be available.

1. Access Turnitin to view and download your students' submissions
2. Submission of assignments by students

For point 2, we have informed all students as well.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 20-06-2019

Dear Associates,

Learning Services Support will be closed on 26 Jun (Wed) for a teambuilding event.

Support service will resume on the next working day, 27 Jun (Thurs).

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you

Learning Services Support (lssupport@suss.edu.sg)

Posted on 29-04-2019

Dear Associates,

Learning Services Support helpdesk will be closed on 29 Apr, Mon from 2.30pm to 5.00pm for a University event. Our services will resume from 5.00pm onwards.

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 17-04-2019

Dear Associates,

Learning Services Support helpdesk will be closed on 22 Apr, Mon from 12.00pm to 2.30pm for a department event. Our services will resume from 2.30pm onwards.

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 09-04-2019

Dear Associates,

We have confirmed that Turnitin has restored their service.

The downtime period is from 08 Apr, 11.00am to 8.00pm.

Students are informed of the above, last night, via Canvas and a copy in their SUSS email.



Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 08-04-2019

Dear Associates,

Turnitin is having a service disruption now.

You might encounter an error as shown below.

We have escalated the technical issue to the vendor for urgent resolution.

Students are informed via the student portal as well as their SUSS email.

An update will be posted when Turnitin service is recovered.

https://www.dropbox.com/s/hbuhlfjarhs116w/503.jpg?dl=0

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 19-02-2019

Dear Associates,

There will be a 15min scheduled system maintenance for Canvas LMS (http://canvas.suss.edu.sg) on 28 Feb (Thu) 2019 from 12.00am to 12.15am.

Please refrain from using Canvas LMS during the above-mentioned period.

We are sorry for the inconvenience caused.



Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 18-02-2019

Dear Associates,

Turnitin has resolved the service degradation - http://turnitin.status.io.

Affected Date & Time: 15 Feb (Fri), 11.00pm to 16 Feb (Sat), 12.30pm.

Students are able to submit their assignments now.

We have informed the school admins as well.



Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 15-02-2019

Dear Associates,

There will be a scheduled maintenance for Microsoft Imagine (http://msimagine.suss.edu.sg/) on 19 Feb (Tues) starting from 8pm to 11pm.

You may not be able to access and download software during the above-mentioned period.



Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 18-01-2019

Dear Associates,

A warm welcome to the new semester!

We have exciting initiatives rolled up for you. At the same time, there are important updates that concern you.

Please do take some time to read through via this link -
https://canvas.suss.edu.sg/files/2831176/download?download_frd=1

Your students are provided an update too via https://canvas.suss.edu.sg/files/2831177/download?download_frd=1

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 29-11-2018

Dear Colleagues,

Learning Systems & Applications (LSA) is organising Canvas workshops to prep our new associates and faculty staff for Jan semester, 2019.

Posted on 29-11-2018

Dear Colleagues,

Starting from Jul 2018, SUSS has changed our web conferencing tool, named as Virtual Class within Canvas, from Blackboard Collaborate to Zoom.

Zoom (https://zoom.us/) was chosen based on its ease-of-use in terms of user experience as well as their useful functionalities in fulfilling teaching and learning needs.

At SUSS, instructors can use Zoom to schedule and conduct online classes or just to meet-up with students for consultation sessions virtually.

These are some features that instructors will find useful:
1. Schedule online lesson with students from wiithin Canvas. Meet your students online with full control over video & audio
2. Record the online lesson for students to playback in Canvas. Mobile devices are supported
3. Display documents, websites, or perform a software demo and show your desktop online for teaching purposes
4. Conduct a poll to gauge understanding of the lesson
5. Facilitate rich discussions by breaking your students into smaller groups, with video & audio
6. Annotate on documents and allow your students to do so together

Learning Systems & Applications (LSA) will be conducting the technical-know-how workshops for teaching associates and faculty staff to get familiarised with the use of Zoom.

If you are teaching in the upcoming Jan semester, LSA recommends that you attend one of these workshops below.

Posted on 19-11-2018

Dear Associates,

Pearson has alerted us to a system maintenance at their end.

Date: 24 Nov 2018 (Sat)
Time: 1.00pm - 9.00pm

During the above mentioned period, all Pearson digital products and platforms, including MyAccountingLab, MyFinanceLab, MyWritingLab and MyPsychLab will not be accessible.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 24-10-2018

Dear Colleagues,

Turnitin has scheduled a 30 min system maintenance on 28 Oct 2018 (Sun) from 5.00pm to 5.30pm.

During this mentioned maintenance period, these services will not be available.

1. Access Turnitin to view and download your students' submissions.

2. Submission of assignments by students.

For point 2, we have informed all students not to submit assignments during this 30 min time slot.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 15-10-2018

Dear Colleagues,

Learning Services Support has received feedback from students about not being able to access their Virtual Class recordings.

We have checked and discovered that the past scheduled sessions were deleted by a few instructors.

The past scheduled sessions are linked to the recordings and that is the only channel whereby students can access within Canvas.

As such, we would like to highlight to instructors NOT to delete the past scheduled sessions.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 20-09-2018

Dear Colleagues,

Thank you very much for your patience while the vendor resolved the issue on the availability of recordings within Virtual Class (Zoom).

We are pleased to inform you that the issue is resolved and recordings have been available as of 18 Sep (Tue) 1.30pm.

Students (or accounts with student role in Canvas) are able to view the recordings for Virtual Class (Zoom).

Students are informed as well.

The vendor has been alerted to provide us an incident report on why an update to the integration within Canvas caused this unnecessary problem and their measures to prevent occurrences.


Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 19-09-2018

Dear Associates,

Learning Services Support helpdesk will be closed today from 11.30am to 2.30pm for a department event. Our services will resume from 2.30pm onwards.

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 17-09-2018

Dear Associates,

Students (or accounts with student role in Canvas) are unable to view the recordings for Virtual Class (Zoom).

Students are informed and the vendor has been alerted to fix the issue.


An update will be provided when the vendor has resolve the issue.


Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 12-09-2018

Dear Colleagues,

There will be a scheduled maintenance for Turnitin on 22 Sep (Sat), 11.00pm to 23 Sep (Sun), 5.30am.

During this mentioned maintenance period, these services are not available.


1. Access Turnitin, to view and download students' submissions


2. Submission of assignments


For point 2, we have communicated to the students as well.


Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 20-08-2018

Dear Associates,

Due to the cancellation of the internal event, Learning Services Support helpdesk will remain operational on 31 Aug 2018 (Fri) from 8.30am to 11.30am.

An announcement will be posted on the closure when the new date is confirmed.

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 16-08-2018

Dear Associates,

Learning Services Support helpdesk will be closed on 31 Aug 2018 (Fri) from 8.30am to 11.30am for an internal event. Our services will resume from 11.30am onwards.

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 02-08-2018

Dear Colleagues,

Learning Systems & Applications (LSA) is organising Canvas workshops to prep our new associates and faculty staff for Term 2 of Jul semester, 2018.

Posted on 20-07-2018

Dear Associates,

Welcome to the new semester!

Learning Services would like to highlight important updates related to

1. Canvas
2. iStudyGuide
3. eTextbook
4. SUSS Library
5. SUSS Backpack
6. SUSS Online Courses
7. Virtual Class
8. Microsoft Imagine
9. Getting Technical Help

Please do take some time to read through via https://canvas.suss.edu.sg/files/2094537/download?download_frd=1

The students have also received the relevant important updates as well - https://canvas.suss.edu.sg/files/2094601/download?download_frd=1

Thank you
Learning Services Support (lssupport@suss.edu.sg)

Posted on 19-07-2018

Dear Associates,

Learning Services Support helpdesk will be closed on 27 Jul 2018 (Fri) for the University's team building event.

Our helpdesk operations will resume on 30 Jul 2018 (Mon).

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 17-07-2018

Dear Associates,

The Term 2 part-time courses will be available in Canvas after 13 Aug (Monday).

Click HERE for the listing of all the Term 2 courses.

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 29-06-2018

Dear Associates/Colleagues,

There will be a scheduled maintenance for Turnitin on 10 July (Tues) 11pm to 11 July (Wed) 7am.

Please do not download/retrieve students' assignments (TMAs, GBAs and ECAs) during this maintenance period.

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 19-06-2018

Dear Associates,

Learning Services Support will be closed on 28 Jun (Thurs) for a departmental team building event.

Our support services will resume the next day, 29 Jun (Fri).

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 21-05-2018

Dear Colleagues,

Recently, SUSS has changed our web conferencing tool, named as Virtual Class within Canvas, from Blackboard Collaborate to Zoom.

Zoom (https://zoom.us/) was chosen based on its ease-of-use in terms of user experience as well as their useful functionalities in fulfilling teaching and learning needs.

At SUSS, instructors can use Zoom to schedule and conduct online classes or just to meet-up with students for consultation sessions virtually.

These are some features that instructors will find useful:
1. Schedule online lesson with students from wiithin Canvas. Meet your students online with full control over video & audio
2. Record the online lesson for students to playback in Canvas. Mobile devices are supported
3. Display documents, websites, or perform a software demo and show your desktop online for teaching purposes
4. Conduct a poll to gauge understanding of the lesson
5. Facilitate rich discussions by breaking your students into smaller groups, with video & audio
6. Annotate on documents and allow your students to do so together

Learning Systems & Applications (LSA) will be conducting the technical-know-how workshops for teaching associates and faculty staff to get familiarised with the use of Zoom.

If you are teaching in the upcoming July semester, LSA recommends that you attend one of these workshops below.

Please note that for the School of Science and Technology, this workshop is compulsory.

Posted on 21-05-2018

Dear Colleagues,

Learning Systems & Applications (LSA) is organising Canvas workshops to prep our new associates and faculty staff for Jul semester, 2018.

Posted on 16-05-2018

Dear Associates,

There will be a scheduled maintenance for Canvas LMS on 27 May (Sun) from 2.00am to 2.30am.

Canvas LMS services might be disrupted intermittently during the above mentioned period.

We are sorry for the inconvenience caused.

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 10-05-2018

Dear Associates,

There will be a scheduled maintenance for Microsoft Imagine (http://msimagine.suss.edu.sg/) on 15 May (Tues) 7pm to 9pm.

Microsoft Imagine website will not be accessible during this mentioned maintenance period.

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 04-05-2018

Dear Associates,

Learning Services Support will be closed on 9 May (Wed) from 12.00pm - 2.00pm for a department event..

Support services will resume after 2.00pm.

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 05-04-2018

Dear SUSS Associates,

SUSS is committed to maintaining a high standard of confidentiality with respect to the personal data of our students, alumni, employees and associates in accordance with the requirements of the Personal Data Protection Act 2012 (the "PDPA").

SUSS is also responsible in taking reasonable measures to protect your personal data against unauthorized access, use, modification, copying, leakage, loss, damage, or disclosure. In this instance, all appointed teaching associates are expected to ensure that the student contact numbers held by you through the class list printed from the associate portal be kept confidential.

Associates are strongly advised to seek written consent from the students during the lesson should their mobile numbers be used for example, creating a WhatsApp group chat etc., to facilitate teaching-related activities. SUSS Associates should keep such privileged information privy to himself/herself only and not to disclose them to another party without first making the purpose of use known to students and seeking their consent for use.

The Privacy Policy of SUSS can be found in the main page of our website (at the bottom right corner of the main landing page). You may also access the page via this URL (http://www.suss.edu.sg/Pages/Privacy-Policy.aspx).

We look forward to having your continuous support.

For enquiries, please email to rs@suss.edu.sg

Issued by: Office of Academic Services
                Singapore University of Social Sciences

Posted on 28-03-2018

Dear Colleagues,

We have received feedback on the following:

1. Issues entering score into SUSS Gradebook
2. Slowness in creating groupings for Group-based Assignment (GBA) using the online method
3. Proxy Error when accessing SUSS Gradebook

Please refer to https://lsc.suss.edu.sg/canvas/broadcast/sussgradebook.pdf for details.


Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 28-03-2018

Dear Associates,

Learning Services Support will be closed on 10 and 11 Apr (Tues & Wed) from 12.00pm - 2.00pm for a university and department event.

Support services will resume after 2.00pm.

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 26-02-2018

Dear Associates/Colleagues,

There will be a scheduled maintenance for Turnitin on 17 Mar (Sat) 23:00:00 to 18 Mar (Sun) 05:00:00.

Please do not download/retrieve students' assignments (TMAs, GBAs and ECAs) during this mentioned maintenance period.

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 22-02-2018

Dear Associates,

SUSS classrooms are equipped with facilities (classroom recording system) to record your classes automatically.
The recorded video will be uploaded and made available in your Canvas course the following day under "Classroom Recordings" course tab on the left.

As an instructor, you might have been informed that your classes have been selected for recording.
LSA has produced a video guide to help you facilitate a smooth recording session.
We recommended that you watch this video - https://www.youtube.com/watch?v=YsK67m4Irno&feature=youtu.be

Taking this opportunity, LSA would like to bring your attention to recordings in Block A and B venues.

While the aged video capture card is pending system upgrade, the recording must be performed on a 1024x768 screen resolution to prevent truncation.
The desktop PC in the room has been set. However, if you are using your own laptop and will be teaching in Block A or B venue, please help to ensure that your screen resolution is set to 1024x768.

For Windows - https://www.wikihow.com/Change-the-Screen-Resolution-on-a-PC

For Mac - https://www.wikihow.com/Change-the-Screen-Resolution-on-a-Mac#Changing_the_Display_Resolution_sub

Please take note that this is applicable only to venues located at Block A and B. Block C is NOT affected.

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 20-02-2018

Dear Associates,

Learning Services Support will be closed on 01 Mar (Thurs) from 12pm - 2pm for a University event.

Support services will resume after 2pm.

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm

Thank you.
Learning Services Support (lssupport@suss.edu.sg)

Posted on 05-02-2018

Dear Associates,

Learning Services Support will be closed on 12 Feb (Mon) from 12pm - 2pm for a team event.

Support services will resume after 2pm.

Learning Services Support for Associates (For technical matters related to Canvas and SUSS Mobile Apps only)

Hotline:	6248-9111 (Option 2)
Email:	lssupport@suss.edu.sg
Operating Hours:	Mon - Fri, 8.30am - 5.30pm