Posted on 08-10-2024
Dear Students,
There will be a scheduled firewall maintenance by CITS on 13 Oct 2024 (Sun) from 12 midnight to 2am.
During the above-mentioned period, you may experience intermittent login issues with Canvas, Zoom (virtual class), Panopto (classroom recordings), SUSS Backpack mobile app etc.
Please refrain from performing any grade-related task (e.g., submitting assignment, online grading, etc) during these 2 hours.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 02-08-2024
Dear Students,
There will be a scheduled maintenance on our Turnitin plagiarism detection system from 17 Aug 2024 (Sat) 9pm to 18 Aug 2024 (Sun) 5am.
During the above-mentioned period, please refrain from using Turnitin system to submit your assignments as the services could be disrupted intermittently.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 12-06-2024
Dear Students,
Jan semester 2024 courses will be removed from your Canvas account by 14 Jun (Fri) at 11.59pm.
If you need a reference of the learning materials and assessments, please download a copy to your own computing device before the above-mentioned date.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 24-04-2024
Dear Students,
Please be informed that Learning Services (LS) Support helpdesk will be closed for a staff event on 30 Apr (Tues) 11.30am to 2.30pm.
Our helpdesk operation will resume after 2.30pm.
In the meantime, please use the chatbot within Canvas and the self-help portal at https://lssupport.suss.edu.sg or email us at lssupport@suss.edu.sg
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 09-04-2024
Dear Students,
There will be a scheduled maintenance on our Turnitin plagiarism detection system on 20 Apr (Sat) from 10pm to 3am.
During the above-mentioned period, do refrain from accessing the systems due to intermittent service disruptions.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 25-03-2024
Dear Students,
Please be informed of a scheduled maintenance this Fri for the following learning systems.
Date: 29 Mar (Fri)
Time: 1.00am to 7.00am
- Canvas
- Learning Services Support Portal
- Primo VE (Library's OneSearch)
- RemoteXS (Library's Authentication)
- LinkedIn Learning (Library's subscribed database)
- Zoom
During the above-mentioned period, do refrain from accessing the systems due to intermittent service disruptions.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 25-10-2023
Dear Students,
There will be a scheduled maintenance on our Turnitin plagiarism detection system on 28 Oct 2023 (Sat) from 4.00pm to 4.30pm.
During the above-mentioned period, please refrain from using Turnitin system to submit your assignments as the services could be disrupted intermittently.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 01-08-2023
Dear Students,
A warm welcome to the new semester!
As a start, we encourage you to read the Start of Semester Updates from Learning Services to familiarise yourselves with the essential tools and apps you will need for your studies.
Should you have any technical enquiries, please contact us as follows:
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)
Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 18-07-2023
Dear Students,
There will be a scheduled maintenance for our SUSS Zoom platform on 19 Jul 2023 (Wed) from 6am to 8am.
During the above-mentioned period, you will not be able to access our Zoom services at https://suss.zoom.us.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 17-07-2023
Dear Students,
There will be a scheduled maintenance on our Turnitin plagiarism detection system from 12 Aug 2023 (Sat) 10pm to 13 Aug 2023 (Sun) 6am.
During the above-mentioned period, please refrain from accessing Turnitin system to submit your assignments as the services could be disrupted intermittently.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 11-07-2023
Dear Students,
There will be a scheduled maintenance on our Canvas Learning Management System (LMS) on 20 Jul 2023 (Thu) from 12.05am to 4.05am.
Please refrain from using Canvas LMS (https://canvas.suss.edu.sg) during the above-mentioned period as some parts of LMS services could be disrupted intermittently.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 14-06-2023
Dear Students,
Please be informed that Learning Services (LS) Support helpdesk will be closed on 21 Jun 2023 (Wed) and 5 Jul 2023 (Wed) from 8.30am to 5.30pm for departmental work planning and cluster team bonding activities respectively.
During the closure, you may refer to our self-help LS support portal at https://lssupport.suss.edu.sg to access user guides and support resources.
Our helpdesk operation will resume the following day (Thurs) from 8.30am onwards.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 07-06-2023
Dear Students,
Please be informed that Learning Services (LS) Support helpdesk will be closed on 14 Jun 2023 (Wed) from 3.00pm to 5.30pm for an internal dialogue session.
Our helpdesk operation will resume the following day (15 Jun 2023) from 8.30am onwards.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 06-06-2023
Dear Students,
Jan semester 2023 courses will be removed from your Canvas account by 14 Jul (Fri) 2023 at 11.59pm.
If you need a reference of the learning materials and assessments, please download a copy to your own computing device before the above-mentioned date.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 25-04-2023
Dear Students,
Our IT department, Campus IT Services (CITS), will be carrying system maintenance on 26 Apr 2023 (Wed) from 1am to 6am.
During the above mentioned period, you may not be able to login to Canvas Learning Management System (canvas.suss.edu.sg) and SUSS Backpack mobile app intermittently. You may like to avoid using these services during the maintenance.
When the maintenance is over but you still encounter difficulty with your login to Canvas or Backpack, please follow the following procedure to clear your browser cache and cookies:
1. On your computer, open Google Chrome.
2. At the top right, click ⋮.
3. Click More tools> Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 21-04-2023
Dear Students,
Learning Services (LS) Support helpdesk will be closed on next Tues, 25 Apr from 2.30pm to 5.00pm for a staff communication session.
Our helpdesk operation will resume at 5.00pm and in operation till 10.30pm.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 31-03-2023
Dear Students,
There will be a scheduled maintenance on our Canvas LMS on 06 Apr (Thurs) from 1.05am to 3.05am.
During the above-mentioned period, you might not be able to access Canvas.suss.edu.sg intermittently.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 28-03-2023
Dear Students,
Please be informed that with effect from 31 Mar 2023 (Fri), Learning Services (LS) Support helpdesk will be closed for 2 hours on every last Friday of the month from 3.30pm to 5.30pm for team bonding activities.
During the 2-hour closure, you may refer to our self-help LS support portal at https://lssupport.suss.edu.sg to access all user guides and support resources.
Our helpdesk operation will resume at 5.30pm and in operation till 10.30pm.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 22-02-2023
Dear Students,
Learning Services (LS) Support will be closed on, 01 Mar (Wed) from 2.30pm to 5.30pm for a cluster event.
Our helpdesk operations will resume from 5.30pm onwards.
Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 02-02-2023
Dear Students,
Learning Services (LS) Support will be closed on next Thurs, 09 Feb from 11.30am to 2.30pm for an University event.
Our helpdesk operations will resume from 2.30pm onwards.
Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 31-01-2023
Dear Students,
Learning Services (LS) Support will be closed Thursday, 02 Feb from 11.30am to 2.30pm for a department event.
Our helpdesk operations will resume from 2.30pm onwards.
Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 18-01-2023
Dear Students,
A warm welcome to the new semester!
As a start, we encourage you to read the Start of Semester Updates from Learning Services to familiarise yourselves with the essential tools and apps you will need for your studies.
Should you have any technical enquiries, please contact us as follows:
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)
Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 03-01-2023
Dear Student,
There will be a scheduled maintenance on our Turnitin plagiarism detection system on 15 Jan 2023 (Sun) from 1am to 9am..
During the above-mentioned period, you will not be able to access Turnitin system.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Dear Student,
July semester 2022 courses will be removed from your Canvas account, from 16 Jan 2023.
If you need a reference of the learning materials and assessments, please download a copy to your own computing device before the above-mentioned date.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 15-12-2022
Dear Student,
Learning Services (LS) Support will be closed this Fri, 16 Dec from 3pm onwards for our annual Dinner and Dance event.
Our helpdesk operations will resume on Mon, 19 Dec.
Hotline: 6248-9111
Email: lssupport@suss.edu.sg
Operating Hours (in Dec): Mon - Fri, 8.30am - 5.30pm
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 01-12-2022
Dear Students,
Learning Services (LS) Support will be closed on 7 Dec 2022 (Wed) from 11.30am to 4.30pm for an internal teambuilding event.
Our helpdesk operations will resume from 4.30pm onwards.
Hotline: 6248-9111
Email: lssupport@suss.edu.sg
Operating Hours (in Dec): Mon - Fri, 8.30am - 5.30pm
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 22-11-2022
Dear Students,
In anticipation of the low service usage during the semestral lull period from Dec 2022 to Jan 2023, the operating hours for Learning Services (LS) support helpdesk will be revised as follows:
Mon to Fri: 8.30am to 5.30pm
Sat: Closed
We will resume our extended helpdesk operating hours when the new semester starts on 25 Jan 2023 (Wed).
Mon to Fri: 8.30am to 10.30pm
Sat: 8.30am to 5.30pm
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 07-11-2022
Dear Students,
Learning Services (LS) Support will be closed on Wed, 09 Nov from 11am till 2pm for a department event.
Our operation will resume from 2pm onwards.
Hotline: 6248-9111
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 04-10-2022
Dear Students,
There will be scheduled system maintenance for iBookstore application (https://ibookstore.suss.edu.sg) and SUSS Backpack mobile app on 5 Oct 2022 (Wed) from 11.00am to 1.00pm.
During this period, you will not be able to access iStudyGuide (iSG) and eTextbook through Canvas, iBookstore and SUSS Backpack mobile app.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 03-10-2022
Dear Students,
Learning Services (LS) Support will be closed tomorrow, 04 Oct (Tues) from 11am till 2pm for a department event.
Our operation will resume from 2pm onwards.
*For technical matters related to Canvas, Virtual Class/Online Seminar (Zoom), Classroom Recording
Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm
For Self-Help, please visit https://lssupport.suss.edu.sg
For Wi-Fi issues, please contact Service Desk at 6248 9090
For account password issues, please email to mymailsupport@suss.edu.sg
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 05-09-2022
Dear Students,
I am pleased to share with you about the extension of Learning Services (LS) Support* operating hours, with effect from 12 Sep.
On weekdays (Mon - Fri), the technical support service will be available till 10.30pm as opposed to the existing 7.30pm.
On Saturdays, the operating hours will be extended till 5.30pm instead of the usual 1.00pm.
*For technical matters related to Canvas, Virtual Class/Online Seminar (Zoom), Classroom Recording
Hotline: 6248-9111 (Option 2)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 10.30pm | Sat, 8.30am - 5.30pm
For Self-Help, please visit https://lssupport.suss.edu.sg
For Wi-Fi issues, please contact Service Desk at 6248 9090
For account password issues, please email to mymailsupport@suss.edu.sg
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 03-08-2022
Dear Students,
Learning Services (LS) Support will be closed on 26 Aug (Fri) from 8.30am till 7.30pm for our teambuilding event.
Our operation will resume on the next working day, 27 Aug (Sat).
Should you have any technical enquiries, please contact us as follows:
Hotline: 6248-9111 (Option 2 followed by Option 1)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 7.30pm | Sat, 9.00am - 1.00pm
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 20-07-2022
Dear Students,
A warm welcome to the new semester!
As a start, we encourage you to read the Start of Semester Updates from Learning Services to familiarise yourselves with the essential tools and apps you will need for your studies.
Should you have any technical enquiries, please contact us as follows:
Hotline: 6248-9111 (Option 2 followed by Option 1)
Email: lssupport@suss.edu.sg
Operating Hours: Mon - Fri, 8.30am - 7.30pm | Sat, 9.00am - 1.00pm
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Dear Students,
Turnitin has scheduled a system maintenance from 13 Jul (Sat) 11.00pm to 14 Jul (Sun) 7.00am.
During this mentioned maintenance period, you will not be able to access Turnitin.
1. To view and download your submissions
2. To submit assignments
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 20-06-2019
Dear Students,
Learning Services Support will be closed on 26 Jun (Wed) for a teambuilding event.
Support service will resume on the next working day, 27 Jun (Thurs).
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 19-06-2019
Dear Students,
In preparation for the upcoming Jul 2019 semester, courses from Jan 2019 semester will be disabled (not accessible) in Canvas, on 15 July 2019, Mon.
Should you need to keep a copy of your files in Canvas.suss.edu.sg, please download the required documents before the above-mentioned date.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 29-04-2019
Dear Students,
Learning Services Support helpdesk will be closed on 29 Apr, Mon from 2.30pm to 5.00pm for a University event. Our services will resume from 5.00pm onwards.
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps)
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 17-04-2019
Dear Students,
Learning Services Support helpdesk will be closed on 22 Apr, Mon from 12.00pm to 2.30pm for a department event. Our services will resume from 2.30pm onwards.
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps)
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 09-04-2019
Dear Students,
Turnitin has restored their service.
You may start to submit your assignment.
The downtime period is from 08 Apr, 11.00am to 8.00pm.
Your school is also informed of the above.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 08-04-2019
Dear Students,
Turnitin is having a service disruption now.
You might encounter an error as shown below.
We have escalated the technical issue to the vendor for urgent resolution.
Your school is also informed and an update will be posted when Turnitin service is recovered.
https://www.dropbox.com/s/hbuhlfjarhs116w/503.jpg?dl=0
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 19-02-2019
Dear Students,
There will be a 15min scheduled system maintenance for Canvas LMS (http://canvas.suss.edu.sg) on 28 Feb (Thu) 2019 from 12.00am to 12.15am.
Please refrain from using Canvas LMS during the above-mentioned period.
We are sorry for the inconvenience caused.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 18-02-2019
Dear Students,
Turnitin has resolved the service degradation - http://turnitin.status.io.
Affected Date & Time: 15 Feb (Fri), 11.00pm to 16 Feb (Sat), 12.30pm.
You are able to submit your assignments now.
We have informed the Schools as well.
You might receive an update from the Schools regarding this technical incident about your assignment submission.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 15-02-2019
Dear Students,
There will be a scheduled maintenance for Microsoft Imagine (http://msimagine.suss.edu.sg/) on 19 Feb (Tues) starting from 8pm to 11pm.
You may not be able to access and download software during the above-mentioned period.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 18-01-2019
Dear Students,
A warm welcome to the new semester!
We have exciting initiatives rolled up for you. At the same time, there are important updates that concern you.
Please do take some time to read through via this link -
https://canvas.suss.edu.sg/files/2831175/download?download_frd=1
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 16-01-2019
Dear Students,
Thank you for attending the Canvas Briefing during the Student Orientation on 12 Jan.
In the student orientation mobile app, there is a workshop registration icon, which you might have missed out.
Learning Systems & Application (LSA) department is pleased to inform you that we will be conducting hands-on workshops for our new SUSS students this coming Saturday, 19 Jan in the morning and afternoon.
Your attendance at the workshop is not compulsory. We encourage you to watch last semester briefing video and read through the comprehensive step-by-step user guide before deciding if you need to attend the workshop. https://lsc.suss.edu.sg/redirect/student/canvas/
The current semester briefing is also recorded and will be available shortly after the semester starts.
To register for the workshops, please proceed to the student orientation mobile app and click on Workshop Registration or use a web browser to navigate to https://lsc.suss.edu.sg/lsaworkshops/student
Closing date is on 18 Jan (Fri), 2pm. The details of the training venue will be sent by 18 Jan (Fri), before 6pm.
If you need technical assistance on the registration, please contact our friendly Learning Services staff.
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 21-11-2018
Dear Students,
In preparation for Jan 2019 semester, courses from Jul 2018 semester will be disabled in Canvas on 15 Jan 2019, Tuesday.
Should you need to keep a copy of your files in Canvas.suss.edu.sg, please download the required documents before the above-mentioned date.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 19-11-2018
Dear Students,
Pearson has alerted us to a system maintenance at their end.
Date: 24 Nov 2018 (Sat)
Time: 1.00pm - 9.00pm
During the above mentioned period, all Pearson digital products and platforms, including MyAccountingLab, MyFinanceLab, MyWritingLab and MyPsychLab will not be accessible.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 26-10-2018
Dear Students,
These rooms will be available for your revision between 03 Nov to 23 Nov, 8.30am to 10.00pm daily.
The period is inclusive of Sundays and Public Holiday.
Do note that the rooms will only be available till 6.30pm, on the last day, 23 Nov.
Thank you
On Behalf of Resource and Scheduling Department
Posted on 24-10-2018
Dear Students,
Turnitin has scheduled a 30 min system maintenance on 28 Oct 2018 (Sun) from 5.00pm to 5.30pm.
You will not be able to access Turnitin including submission of your assignment during this period.
Please refrain from submitting assignments during this 30 min time slot.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 15-10-2018
Dear Students,
Turnitin has resolved the technical issue and restored the service.
https://twitter.com/TurnitinStatus
Reported downtime
15 Oct (Mon) 11.25am - 2.15pm
Turnitin assignment submission is working now.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 15-10-2018
Dear Students,
Turnitin is having a service interruption and you might encounter an error during the submission of your assignment..
https://twitter.com/TurnitinStatus
We will provide an update when Turnitin is up and running.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 20-09-2018
Dear Students,
Thank you very much for your patience while the vendor resolved the issue on the availability of recordings within Virtual Class (Zoom).
We are pleased to inform you that the issue is resolved and recordings have been available as of 18 Sep (Tue) 1.30pm.
We have verified that all students are able to view the recordings now.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 19-09-2018
Dear Students,
Learning Services Support helpdesk will be closed today from 11.30am to 2.30pm for a department event. Our services will resume from 2.30pm onwards.
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps)
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 18-09-2018
Dear Students,
Turnitin has resolved the technical issue and restored the service.
https://twitter.com/TurnitinStatus
Reported downtime
17 Sep (Mon) 8.30am - 18 Sep (Tues) 1.23am
Access to Turnitin and submission of assignment are working now.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 17-09-2018
Dear Students,
Thank you for the feedback on the recordings for Virtual Class (Zoom).
We have verified that all students are unable to view the recordings.
The vendor has been alerted to fix the issue.
An update will be provided when the vendor has resolved the issue.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 17-09-2018
Dear Students,
Turnitin is having a service interruption and you might encounter an error during the submission of your assignment.
https://twitter.com/TurnitinStatus
We will provide an update when Turnitin is up and running.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 31-08-2018
Dear Students,
We have received feedback about a system error message while submitting TurnItIn assignments.
We have escalated the issue to the software vendor.
Meanwhile, please follow the steps in this PDF (https://www.dropbox.com/s/00vh7u50exz1k6f/Turnitin_Assignment_Issue.pdf?dl=0) to submit your TurnItIn assignment.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 12-09-2018
Dear Students,
There will be a scheduled maintenance for Turnitin on 22 Sep (Sat), 11.00pm to 23 Sep (Sun), 5.30am.
You will not be able to access Turnitin, including submission of your assignment, during this mentioned maintenance period.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 31-08-2018
Dear Students,
We have received feedback about a system error message while submitting TurnItIn assignments.
We have escalated the issue to the software vendor.
Meanwhile, please follow the steps in this PDF (https://www.dropbox.com/s/00vh7u50exz1k6f/Turnitin_Assignment_Issue.pdf?dl=0) to submit your TurnItIn assignment.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 20-08-2018
Dear Students,
Due to the cancellation of the internal event, Learning Services Support helpdesk will remain operational on 31 Aug 2018 (Fri) from 8.30am to 11.30am.
An announcement will be posted on the closure when the new date is confirmed.
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps)
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 16-08-2018
Dear Students,
Learning Services Support helpdesk will be closed on 31 Aug 2018 (Fri) from 8.30am to 11.30am for an internal event. Our services will resume from 11.30am onwards.
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps)
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 23-07-2018
Dear Students,
Term 2 courses will be available in Canvas on 13 Aug, by 5pm.
Please click HERE to view the course listing.
At the same time, we would like to invite you to join us for a Canvas hands-on workshop.
This workshop will help to build your confidence in the use of Canvas, especially for your assignment submission.
Date: 18 Aug
Time: 9.30am - 11.30am
To register, please click HERE
Please note that this workshop is not compulsory. Resources are available via https://lsc.suss.edu.sg/redirect/student/canvas/ to help you as well.
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 20-07-2018
Dear Students,
Welcome to the new semester!
Learning Services would like to highlight important updates related to
1. Canvas
2. iStudyGuide
3. eTextbook
4. SUSS Library
5. SUSS Backpack
6. SUSS Online Courses
7. Virtual Class
8. Microsoft Imagine
9. Getting Technical Help
Please do take some time to read through via https://canvas.suss.edu.sg/files/2094536/download?download_frd=1
Thank you
Learning Services Support (lssupport@suss.edu.sg)
Posted on 19-07-2018
Dear Students,
Learning Services Support helpdesk will be closed on 27 Jul 2018 (Fri) for the University's team building event.
Our helpdesk operations will resume on 30 Jul 2018 (Mon).
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps)
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 17-07-2018
Dear Students,
The Term 2 part-time courses will be available in Canvas after 13 Aug (Monday).
Click HERE for the listing of all the Term 2 courses.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 16-07-2018
Dear Students,
Thank you for attending the Canvas Briefing during the Student Orientation on 14 Jul.
If you have missed the briefing or need guidance on the use of Canvas, Learning Systems & Application (LSA) department is pleased to inform you that we will be conducting hands-on workshops for our new SUSS students this coming Saturday, 21 Jul in the morning and afternoon.
Your attendance at the workshop is not compulsory. We encourage you to watch last semester briefing video and read through the comprehensive step-by-step user guide before deciding if you need to attend the workshop as the seats are limited.
https://lsc.suss.edu.sg/redirect/student/canvas/
To register for the workshops, please proceed to https://lsc.suss.edu.sg/lsaworkshops/student
Closing date is on 20 July (Fri), 12noon. The details of the training venue will be sent by 20 July (Fri), 6pm.
If you need technical assistance on the registration, please contact our friendly Learning Services staff.
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 29-06-2018
Dear Students,
There will be a scheduled maintenance for Turnitin on 10 July (Tues) 11pm to 11 July (Wed) 7am.
Please do not submit/retrieve your assignments (TMAs, GBAs and ECAs) during this maintenance period.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 19-06-2018
Dear Students,
Learning Services Support will be closed on 28 Jun (Thurs) for a departmental team building event.
Our support services will resume the next day, 29 Jun (Fri).
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps)
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 16-05-2018
Dear Students,
There will be a scheduled maintenance for Canvas LMS on 27 May (Sun) from 2.00am to 2.30am.
Canvas LMS services might be disrupted intermittently during the above mentioned period.
We are sorry for the inconvenience caused.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 07-06-2018
Dear Students,
In preparation for Jul 2018 semester, courses from Jan 2018 semester will be disabled in Canvas on 16 Jul 2018, Mon.
Should you need to keep a copy of your files in Canvas.suss.edu.sg, please download the required documents before the above-mentioned date.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 16-05-2018
Dear Students,
There will be a scheduled maintenance for Canvas LMS on 27 May (Sun) from 2.00am to 2.30am.
Canvas LMS services might be disrupted intermittently during the above mentioned period.
We are sorry for the inconvenience caused.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 10-05-2018
Dear Students,
There will be a scheduled maintenance for Microsoft Imagine (http://msimagine.suss.edu.sg/) on 15 May (Tues) 7pm to 9pm.
Microsoft Imagine website will not be accessible during this mentioned maintenance period.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 04-05-2018
Dear Students,
Learning Services Support will be closed on 9 May (Wed) from 12.00pm - 2.00pm for a department event.
Support services will resume after 2.00pm.
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 23-04-2018
Student Revision Rooms for Jan 2018 Semester ExaminationDear Students,
In response to your feedback and suggestions for more spaces for examination revision, we are pleased to inform you that additonal seminar rooms will be available between 30 Apr and 25 May, from 8:30am to 10:00pm daily, including Sundays and Public Holiday (1 May 2018).
Do note that for 25 May, it will only be available till 6:30pm.
Please click HERE to see the details of revision rooms.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 28-03-2018
Dear Students,
Learning Services Support will be closed on 10 and 11 Apr (Tues & Wed) from 12.00pm - 2.00pm for a university and department event.
Support services will resume after 2.00pm.
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 02-03-2018
Load Turnitin Submission in a New WindowDear Students,
Learning Services Support have received feedback that some of you are unable to see the "continue" button to complete your Turnitin assignment submission.
The screen capture here reflected that the "continue" button located at the bottom right of the page is not visible.
We have investigated and confirmed that the issue is tied to the computer screen resolution.
To work around the issue, please click here to watch a short video on how you can reduce your browser size.
Alternatively, you can also use your keyboard to reduce the browser size.
- For Windows PCs- press and hold the Control key (CTRL), then press minus (-) to reduce the Zoom percentage to 75% or lower
- For Mac- press and hold the Command key (the key besides space key), then press minus (-) to reduce the Zoom percentage to 75% or lower
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 26-02-2018
Turnitin Planned Maintenance on 18 Mar 2018Dear Students,
There will be a scheduled maintenance for Turnitin on 17 Mar (Sat) 23:00:00 to 18 Mar (Sun) 05:00:00.
Please do not submit/retrieve your assignments (TMAs, GBAs and ECAs) during this mentioned maintenance period.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 20-02-2018
Dear Students,
Learning Services Support will be closed on 01 Mar (Thurs) from 12pm - 2pm for a University event.
Support services will resume after 2pm.
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 05-02-2018
Dear Students,
Learning Services Support will be closed on 12 Feb (Mon) from 12pm - 2pm for a team event.
Support services will resume after 2pm.
Learning Services Support for Students (For technical matters related to
Canvas and SUSS Mobile Apps only)
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 24-01-2018
Announcement for Students on Canvas User Guide & Workshop
Dear Students,
1. Canvas user guide - https://s3-ap-southeast-1.amazonaws.com/unisim.elearning.documents.prod/LSA101/others/LSA101_Canvas_Part-Time_Student_Guide.pdf
Please download a copy for this detailed step-by-step user guide that will help you along, especially in submission of your assignment
2. Canvas hands-on workshops - helps to build up your confidence on the use of Canvas
To register for the workshops in February and March, please proceed to https://lsc.suss.edu.sg/lsaworkshops/student
If you need technical assistance on the registration, please contact our friendly Learning Services staff.
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 24-01-2018
Dear Students,
The Term 2 part-time courses will be available in Canvas after 13 Feb (Tuesday).
Click HERE for the listing of all the Term 2 courses.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 17-01-2018
10 Important Information from Learning Services for Jan Semester, 2018
Dear Students,
A warm welcome into the new semester!
We have important information to share with you. Please do take some time to read through.
https://tinyurl.com/jan18std
Thank you.
Learning Services Support
Posted on 16-01-2018
Canvas Hands On Workshop (New SUSS Students)
Dear Students,
Thank you for attending the Canvas Briefing during the Student Orientation on 13 Jan.
If you have missed the briefing or need guidance on the use of Canvas, Learning Systems & Application (LSA) department is pleased to inform you that we will be conducting hands-on workshops for our new SUSS students this coming Saturday, 20 Jan in the morning and afternoon.
Your attendance at the workshop is not compulsory. We encourage you to watch last semester briefing video and read through the comprehensive step-by-step user guide before deciding if you need to attend the workshop as the seats are limited.
https://lsc.suss.edu.sg/redirect/student/canvas/
To register for the workshops, please proceed to https://lsc.suss.edu.sg/lsaworkshops/student
Closing date is on 18 Jan (Thurs), 11.30pm. The details of the training venue will be sent by 19 Jan (Fri) around 12noon.
If you need technical assistance on the registration, please contact our friendly Learning Services staff.
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 15-12-2017
Removal of Jul2017 Course Enrollments in Canvas
Dear Students,
In preparation for the January 2018 semester, courses from the July 2017
semester will be disabled in Canvas on 15 Jan 2018, Monday.
Should you need to keep a copy of your files in
https://canvas.suss.edu.sg, please
download the required documents before the above-mentioned date.
Thank you.
Posted on 28-12-2017
Turnitin Planned Maintenance December 27th
Dear Students,
Turnitin has completed their maintenance and is up and running now.
You may proceed to submit/retrieve your assignments (TMA, GBA and ECA).
Thank you.
Learning Services Support
Posted on 28-12-2017
Turnitin Planned Maintenance December 27th
Dear Students,
The scheduled maintenance by Turnitin should have ended by 9am today. However, Turnitin has extended the maintenance period citing unforeseen complication.
You may not be able to submit/retrieve your assignments (TMAs, GBAs and ECAs) for the time being.
We will update you when Turnitin maintenance is completed.
Thank you.
Learning Services Support
Posted on 11-12-2017
Turnitin MaintenanceDear Students,
There will be a scheduled maintenance for Turnitin on 28 Dec (Thursday) starting
from 12 midnight to 9am.
You may not be able to submit/retrieve your assignments (TMAs, GBAs and ECAs)
during this mentioned maintenance period.
Thank you.
Posted on 08-12-2017
Hotline Closure on 11 Dec (Mon), 12pm - 2pmDear Students,
Learning Services Support will be closed on 11 Dec (Mon) from 12pm - 2pm for
a department event.
Support services will resume after 2pm.
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)
Hotline: | 6248-9111
(Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm Sat, 9.00am - 1.00pm |
Posted on 05-12-2017
Closure of Learning Services Support Helpdesk on 7th Dec 2017(Thursday)
Dear Students,
Learning Services Support helpdesk will be closed on 7th Dec 2017 (Thursday)
for an event.
If you need any technical assistance for matters related to
Canvas and SUSS Mobile apps, please send us an email at lssupport@suss.edu.sg
and we will follow-up with you when our helpdesk operations resume on Friday
(8th Dec 2017).
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)
Hotline: | 6248-9111
(Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm Sat, 9.00am - 1.00pm |
Posted on 26-10-2017
For Students
Hotline Closure on 30 Oct, 12pm - 2pm
Dear Students
Learning Services Support and Student Support (reflected below) will be closed on 30 Oct (Mon) from 12pm - 2pm for a University event.
Support service will resume after 2pm.
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)
Hotline: | 6248-9111 (Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm Sat, 9.00am - 1.00pm |
Hotline: | 6248-9111 (Option 2) |
Email: | students@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm Sat, 9.00am - 1.00pm |
Posted on 18-08-2017
Dear Students
Learning Services Support (reflected below) will be closed on 22 Aug (Tues) from 12pm to 2pm for a department event.
Support service will resume after 2pm.
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)
Hotline: | 6248-9111 (Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm Sat, 9.00am - 1.00pm |
Posted on 01-08-2017
Dear Students
There will be a scheduled maintenance for Turnitin on 5th August 10pm to 6th
August 4am.
You may not be able to submit your assignments (TMAs, GBAs and ECAs) during this
mentioned maintenance period.
Regards
Learning Systems & Applications
Posted on 27-07-2017
Dear Students
The Term 2 courses will be available in Canvas after 15th August (Tuesday).
Click HERE for the listing of all the Term 2 courses.
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 25-07-2017
Dear Students
Learning Services Support (reflected below) will
be closed on the following dates for department and university event.
1.
28th July (Fri) and 29th July (Sat) - whole day
2. 1st Aug (Tues) - 12pm - 2pm only
For point 1, support service will resume on 31th (Mon) July
For point 2, support service will resume after 2pm
Learning Services Support for Students (For technical matters related to Canvas and SUSS Mobile Apps only)
Hotline: | 6248-9111 (Option 1 -> Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm Sat, 9.00am - 1.00pm |
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 25-07-2017
Dear Students
A warm welcome into the new semester!
We have exciting initiatives rolled up for you. At the same time, there are important updates that concern you.
Please do take some time to read through via this link -
https://lsc.unisim.edu.sg/canvas/broadcast/students.pdf
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Posted on 11-07-2017
Canvas Hands On Workshop (New SUSS Students)
Dear Students,
Thank you for attending the Canvas Briefing during the
recent Student Orientation last Saturday.
If you have missed the briefing or
need guidance on the use of Canvas, Learning Systems & Application (LSA)
department is pleased to inform you that we will be conducting hands on
workshops for our new SUSS students this coming Saturday, 15 July.
Your
attendance at the workshop is not compulsory. We encourage you to read through
the comprehensive user guide before deciding if you need to attend the workshop
as the seats are limited.
English version user guide -
https://s3-ap-southeast-1.amazonaws.com/unisim.elearning.documents.prod/LSA101/others/LSA101_Canvas_Part-Time_Student_Guide.pdf
Chinese version user guide -
https://s3-ap-southeast-1.amazonaws.com/unisim.elearning.documents.prod/LSA101/others/LSA101_Canvas%20Part-Time%20Students%20Guide%20Chinese.pdf
Register for the workshops via
https://lsc.unisim.edu.sg/lsaworkshops/student
Closing date is on 14 July
(Thurs), 11.30pm.
The details of the training
venue will be sent by 15 July, Fri.
*Note: We will be conducting re-runs
of the Canvas Hands On workshops in the upcoming months and you are only
required to attend one of the sessions (if you need a guided hand-on experience
on Canvas)
Thank you.
Posted on 09-06-2017
Dear Students,
Please be informed that your access to Jan 2017
courses in Canvas will be closed on 15 July 2017.
If you need a copy
of your learning resources (e.g. StudyGuides, eTextbook, TMAs, lecture
slides, etc), please download the documents before the closing date.
Should you require any technical assistance, please feel free to contact our
friendly Learning Services Support helpdesk as follows:
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Happy holidays!
Thank you.
Learning Services Support (lssupport@suss.edu.sg)
Learning Systems
& Applications(LSA)
Posted on 27-04-2017
Dear Students
Google Chrome browser has a recent update that heightened the security level for accessing online content.
Arising from this, you may encounter an error message when you view content in Canvas.
To better your experience in accessing learning content, we would recommend that you set the Chrome browser settings as specified in the document
HERE.
Should you need help in configuring the above settings in Google Chrome browser, please contact our friendly Learning Services Support helpdesk.
Student Technical Helpdesk
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Learning Services Support
Learning Systems
& Applications(LSA)
Posted on 16-01-2017
New Initiatives for 2017 January SemesterDear Students
Welcome back to the new semester!
We have exciting initiatives rolled up for you.
Please do take some time to read through by clicking HERE
Hotline: | 6248-9111 (Option 1 followed by Option 2) |
Email: | lssupport@suss.edu.sg |
Operating Hours: | Mon - Fri, 8.30am - 7.30pm |
Sat, 9.00am - 1.00pm |
Posted on 07-02-2017
Canvas Hands-On WorkshopWe have lined up a series of monthly Canvas hands-on workshops to get
started quickly with the use of the new Canvas LMS.
It would be
prudent for you to spend your valuable time learning instead of
struggling with the technical know-hows of the LMS.
Here is the
outline of the Canvas workshop:
1. Access Canvas
2. Differentiate
L01 & T01
3. Submit Turnitin Assignment
4. Submit Non-Turnitin
Assignment
5. Retrieve Marked Assignments
6. View Grades
If
you are interested, please sign up via this registration link:
https://lsc.unisim.edu.sg/lsaworkshops/student/
Part-Time
Student User Guide for Canvas
https://s3-ap-southeast-1.amazonaws.com/unisim.elearning.documents.prod/LSA101/others/LSA101_Canvas_Part-Time_Student_Guide.pdf
Posted on 16-01-2017
Canvs Hands On Workshop (New UniSIM Students)Dear Students,
Thank you for attending the Canvas Briefing during the recent Student Orientation.
We will also be conducting a Canvas Hands On Workshop for new UniSIM students at the following date and time:
21st January 2017, 8.30am -9.30pm
21st January 2017, 3.30pm -4.30pm
The workshop is recommended for students who would like to have a guided hands-on experience on Canvas.
Your attendance at the workshop is not compulsory.
You can register for the workshop via http://learningservices.unisim.edu.sg/canvas-briefing-students.html
As we have limited seats for the workshop, the seats will be offered on a first-come first-served basis.
The details of the training venue will be sent by 20th January 2017.
*Note: We will be conducting re-runs of the Canvas Hands On workshops in the upcoming months and you are only required to attend one of the sessions (if you need a guided hand-on experience on Canvas)