Posted on 04-04-2025

Dear Students,

Please be informed that LTS will be conducting system maintenance on our Learning Systems as follows:

Date: 6th April 2025 (Sunday)
Time: 12.00mn to 7.00am

Canvas
Learning Services Support Portal
Primo VE (Library's OneSearch)
RemoteXS (Library's Authentication)
LinkedIn Learning (Library's subscribed database)
Video Learning Portal (Panopto)
Zoom

Please refrain from using the above-mentioned services during the scheduled time window as there could be intermittent service disruptions.

For your information, please.

Thank you.

Shirley Lim
Learning Services Support (lssupport@suss.edu.sg)

Posted on 25-03-2025

Dear Students,

There will be a scheduled maintenance on our Turnitin plagiarism detection system on 29 March 2025 (Sat) from 11pm to 11.30pm.

During the above-mentioned period, you will not be able to access Turnitin to download assignments and view similarity or AI detection reports.

Students are informed as well.

Thank you.

Wong Hui Bing
Learning Services Support (lssupport@suss.edu.sg)

Posted on 18-03-2025

Dear Students,

Please be informed that Learning Services (LS) Support helpdesk will be closed for a staff event on 03 Apr (Thurs) 8.30am - 2.30pm.

Our helpdesk operation will resume after 2.30pm.

In the meantime, please use the chatbot on the Canvas login page and the self-help portal at https://lssupport.suss.edu.sg or email us at lssupport@suss.edu.sg

Thank you.

Leon Tan
Learning Services Support (lssupport@suss.edu.sg)

Posted on 06-02-2025

Dear Students,

Please be informed that Learning Services (LS) Support helpdesk will be closed for a staff event on 19 Feb (Wed) 11.30am to 3.30pm.

Our helpdesk operation will resume after 3.30pm.

In the meantime, please use the chatbot on the Canvas login page and the self-help portal at https://lssupport.suss.edu.sg or email us at lssupport@suss.edu.sg

Thank you.

Leon Tan
Learning Services Support (lssupport@suss.edu.sg)

Posted on 22-01-2025

Dear Students,

Please be informed that Learning Services (LS) Support helpdesk will be closed for a staff event on 05 Feb (Wed) 10.30am to 2.30pm.

Our helpdesk operation will resume after 2.30pm.

In the meantime, please use the chatbot on the Canvas login page and the self-help portal at https://lssupport.suss.edu.sg or email us at lssupport@suss.edu.sg

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 22-01-2025

Dear Students,

There will be a database maintenance for our Video Learning Portal (Panopto) from 24 Jan (Fri) 11pm to 25 Jan (Sat) 2am.

You might face intermittent disruption in accessing lesson recordings via https://videolearning.suss.edu.sg and the Classroom Recording menu in your Canvas courses.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 13-01-2025

Dear Students,

There will be a scheduled maintenance on our Turnitin plagiarism detection system on 19 Jan 2025 (Sun) from 12am to 4am.

During the above-mentioned period, please refrain from using Turnitin system to submit your assignments as the services could be disrupted intermittently.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 13-01-2025

Dear Students,

Please be informed that Learning Services (LS) Support helpdesk will be closed for a staff event on 23 Jan (Thurs) 11.00am to 5.30pm.

Our helpdesk operation will resume after 2.30pm.

In the meantime, please use the chatbot on the Canvas login page and the self-help portal at https://lssupport.suss.edu.sg or email us at lssupport@suss.edu.sg

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 13-01-2025

Dear Students,

There will be a scheduled maintenance on our Turnitin plagiarism detection system on 19 Jan 2025 (Sun) from 12am to 4am.

During the above-mentioned period, please refrain from using Turnitin system to submit your assignments as the services could be disrupted intermittently.

Thank you.

Learning Services Support (lssupport@suss.edu.sg)

Posted on 10-01-2025

Dear Students,

Happy New Year & a warm welcome to the start of semester.
We would like to introduce you to a major learning system.

Canvas is our learning management system (LMS) that you will log in to:
1. Access all course-related materials & announcements
2. Retrieve study guides, eTextbook & lecture slides
3. Participate in discussions and quizzes
4. Submit written assignments & retrieve marked assignments & scores
5. Attend online lessons & retrieve lesson recordings for on-campus lessons

This is an important system that accompanies your learning journey & I would urge that you concentrate on your studies rather than the technicality of the usage; let us get the technical know-how settled & out of the way at the start.

To prep you to be on-board Canvas successfully, I encourage you to take time in attending a self-paced eLearning course named as Canvas 101 for Students via https://canvas.suss.edu.sg/courses/547

What happens if you still lack confidence in using Canvas after the online course?
Face-to-face workshops are available to help you. Please sign up for one.

17 Jan (Fri) 7pm - 9pm: https://ers.suss.edu.sg/yuiop/registration/69
18 Jan (Sat) 10am - 12pm: https://ers.suss.edu.sg/yuiop/registration/68
21 Jan (Tues) 7pm - 9pm: https://ers.suss.edu.sg/yuiop/registration/70


We wish you all the best in your studies!

Thank you.

Learning Services Support (lssupport@suss.edu.sg)